Privacy Policy - Tower Hamlets Skip Hire

Welcome to Tower Hamlets Skip Hire's Privacy Policy. Your privacy is of paramount importance to us, and we are committed to safeguarding your personal information. This policy outlines how we collect, use, disclose, and protect your data when you engage with our services.

1. Introduction

Tower Hamlets Skip Hire operates with a strong commitment to respecting your privacy. This Privacy Policy explains our practices regarding the collection and use of your personal information through our website and services.

2. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, address, email address, phone number.
Transactional Information: Details of the services you avail, including skip sizes and hire durations.
Technical Data: IP address, browser type, and operating system.
Usage Data: Information on how you interact with our website and services.

3. How We Use Your Information

We utilize your personal information for the following purposes:

To Provide Services: Managing your skip hire bookings and ensuring timely delivery and pickup.
Communication: Responding to your inquiries, sending service updates, and conveying important information.
Improvement of Services: Analyzing usage data to enhance our website and services.
Marketing: Sending promotional materials, with your consent, about our services and special offers.

4. Legal Basis for Processing

We process your personal data based on the following lawful bases:

Consent: You have given explicit consent for certain data processing activities.
Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you.
Legal Obligations: Compliance with legal and regulatory requirements.
Legitimate Interests: We have a legitimate interest in improving our services and ensuring their effectiveness.

5. Data Sharing and Disclosure

We may share your personal information with:

Service Providers: Third-party vendors who assist in the operation of our services.
Legal Authorities: When required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

Rest assured, we ensure that all third parties adhere to stringent data protection standards.

6. Data Security

Your personal information is stored securely using advanced security measures. We implement both technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have certain rights regarding your personal data, including:

Access: Requesting access to your personal information.
Rectification: Correcting any inaccurate or incomplete data.
Erasure: Requesting deletion of your personal information under specific circumstances.
Restriction of Processing: Limiting how we process your data.
Data Portability: Receiving your data in a structured, commonly used format.
Objection: Objecting to certain data processing activities.

To exercise these rights, please contact us using the methods outlined in our Contact Us section.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These tools help us understand your preferences and improve our services. You can manage your cookie preferences through your browser settings.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. We ensure that such transfers are conducted in compliance with applicable data protection laws, providing adequate levels of protection for your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you through our website or other appropriate channels.

12. Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will take steps to delete it promptly.

13. Complaints

If you have any concerns or complaints about our data processing practices, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mismanaged.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.

Conclusion

At Tower Hamlets Skip Hire, we prioritize the privacy and security of your personal information. Our commitment to data protection ensures that you can trust us with your information, allowing you to utilize our services with confidence.